Contact & legal details
Last updated: 2 June 2026
Questions, feedback, or a privacy/refund request? Here’s how to reach us — and who’s behind CertificationJourney.
Get in touch
The fastest way to reach us is by email at certificationjourney@outlook.com. We aim to reply within 2 business days. For privacy requests (access, deletion, etc.), please use the same address and mention “Privacy” in the subject.
Who’s behind it
CertificationJourney is built and run by Shahir Sherali. It’s an independent exam-prep platform — read more on the About page and about our question integrity on Our questions.
Business & legal details
For transparency and EU e-commerce identification:
- Trade name: CertificationJourney
- Legal entity: Shahir Sherali, trading as CertificationJourney (sole proprietorship)
- Chamber of Commerce (KvK): registration pending
- Email: certificationjourney@outlook.com
Disputes
If we can’t resolve a complaint together, EU consumers can use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
Prefer email? Reach us any time at certificationjourney@outlook.com.